What exactly does the Flexoweb system provide to our business?
We provide all the necessary training to get your staff up and running with your new storefront. This includes how to use the storefront and the management console (application). It is from this console that you and your staff make changes to the storefront in real-time mode. The management console is provided through a web browser which allows any authorized user access from an Internet connected computer.
We provide two email accounts if needed to handle orders and sales.
We provide all hosting for your Flexoweb storefront. This service also includes our Microsoft certified technical service which keeps your website running in peak performance 24/7.
We provide all future standard enhancements to our customers at no additional charge. Since the Flexoweb management console is delivered via a web browser you will always be running the latest version.
We provide free DNS (domain name services) to all of our Flexoweb customers who don't currently have a provider handling their domain name.
I have a domain name; can I use it for my Flexoweb storefront?
Yes, you will need to contact your current provider and have them create an "A" record to point to your storefront URL to the Flexoweb servers. (e.g. www.yourname.com or store.yourname.com ) Our technical service team can assist you or perform this on your behalf.
Please note: This is not a registrar transfer. Your domain name registration remains with your current registrar and you are responsible for all ongoing domain name registration/renewal fees.
Can I transfer my domain name to Flexoweb's DNS servers?
Yes, we will be happy to handle your domain name on the Flexoweb DNS servers. Once you sign-up for the Flexoweb service we will assist you in making this change. This is a free service we provide to all Flexoweb customers.
I already have a website which I want to keep. What will Flexoweb use?
You can use an existing domain name for your Flexoweb Online Store. There are many options available to you. If you plan on using Flexoweb to support only your wholesale customers and you already have a website for consumers or information, then we can make the Wholesale customer website something associated with you current URL name.
Will you provide any Email accounts for my new Flexoweb storefront?
Yes, if we are in control of your domain name we will provide two email accounts. One for orders and one for sales. These email accounts can be redirected to your own current email accounts.
Can you handle all of my Email accounts for my business?
Yes, but we charge an additional fee for this service. If this is something you want to consider, please contact your Flexoweb salesperson to discuss this option further.
How quickly can my new Flexoweb storefront be put on-line?
Once your signed contract and payment have been received we will create a temporary storefront. This will allow you to immediately begin entering your products, pricing, and uploading of any images. Once you choose a template, we complete your website generally within a few days. Many of our customers are online within the first week of signing their contract.
What if I want to change my domain name after I sign up?
Simply contact us with your new domain name; we will point both your old and new name to your Flexoweb storefront for 30 days to ensure that there is no interruption of service on your Flexoweb storefront. Following the 30 day period, we will remove your original domain name.
If I have a question or a concern about my Flexoweb store-front how quickly can I speak to a sales representative?
Most incoming calls are handled immediately. If your question requires level two technical support, then a qualified technician will return your call with-in a four-hour period. Please note our level one support is handling 98% of all incoming questions at this time, so you can rest assured that the majority of your questions will be answered immediately. We pride ourselves in our quick response to technical support issues.
Can I use your service on a month by month basis?
No, we only support yearly contracts for our Flexoweb customers. We do this for the following reason which is that much time and resources are utilized in creating your website and your web presence. The cost of this service is built into our yearly contract which we feel is more important than just increasing our customer base. In other words we want you to renew after your first year and we are committed to providing your business with the best service and know-how to handle this task. Time is money and we only want to provide our expertise to customers willing to make a commitment as we are willing to do. We feel strongly that our customers are more like partners in that when we increase their sales and bottom line we are creating a synergy between out two organizations.
I have a question but I don't see it listed here in your FAQ's section?
No problem just call, our Customer Support Team who will be happy to address all your questions and concerns.